Will it say something wrong to my patient?
It cannot quote a price, dentist, opening hour or slot that isn't in your own settings — those are read live, not memorised. When it doesn't know, it says the clinic will confirm. The failure mode is a slightly boring answer, not a wrong one.
Do I need a new Facebook Page or number?
No. It connects to the Page you already have and the GCash number you already use.
My receptionist doesn't want to use a computer.
Take Basic. No dashboard by design: bookings arrive by email and Messenger, approvals are a button in the email, and the schedule lives on Google Calendar on her phone. Pro adds the dashboard later — same data underneath.
Who owns the patient data?
You do. Your clinic's data sits in an isolated tenant, enforced at the database level rather than by the app remembering to filter. Files sit in private storage. Export to CSV whenever you like.
Instagram? We get more DMs there.
Then you're covered. Instagram DMs are answered and booked exactly the way Messenger ones are — same assistant, same live prices, same slots, same deposit. Instagram gives us only a display name where Facebook gives a first and last name, so a returning patient who first booked on the other app is matched on their mobile number rather than their name. Nothing else differs.
We already use dental software. Is this a replacement?
It can be — records, checkout, prescriptions and reports are all here. But most clinics start with the gap: the inbox, the deposit and the reminder. Move the rest over when you're ready.
What if the AI goes down?
Bookings are never lost — the calendar and database are separate from the assistant. Worst case the bot stops replying and your staff answer the way they do now. Failures that matter alert us, not you.
Can I just start, without sitting through a demo?
Yes — the onboarding form is the same one we fill in with clinics by hand, and it builds your clinic the moment you submit. It lands as pending: nothing is emailed to the dentists you list until we have reviewed it with you, precisely because that form is public. We then do the demo during setup instead of before it.
What if I'm running late for the demo?
Reply to the invitation and we'll move it — that costs nothing and we'd rather do that than talk to an empty room. On the day itself there is a 10-minute grace period: we join on time, wait ten minutes, then close the call and release the slot. After that the booking is void and you book a new time on this page. We're strict about it because every slot shown on that calendar was genuinely free for someone else.
Is there a lock-in contract?
Monthly. The setup fee is one-time and covers the Meta and Google work. Ask on the call what a wind-down looks like — you should know how you'd leave before you join.
